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Frequently Asked Questions

Shipping Policies

Orders are shipped in the order received.  Our in-house processing time is stated on the front page of the website in the flash bar near the top.  We do our best to meet the stated in-house processing time.  **Please keep in mind that the time in transit with the shipping carrier is IN ADDITION to the "in-house" processing time.  If you place a second order, and desire to have the second order shipped with the first order, it will delay the processing of the order, and the order will ship at the time the second order would have shipped. 

You have your choice of shipping methods, which can be selected upon checking out.  Our in-house processing time is shown in the banner of the website home page; this is the number of days the package is typically in our shipping department being processed and packed.  Once the package is turned over to the shipper, it is out of our control and we cannot guarantee the number of days that it will be in transit.  Please order early, as during these Covid times, delays with the shipping companies are common.  If tracking shows that the box has been delivered and you did not receive it, please contact the carrier immediately with your tracking number.  If you receive a damaged package, contact the shipper immediately to file a claim.

International Shipping:  
We are not set up for shipping internationally at this time, but will be adding that option soon.

We don't accept returns, exchanges or order cancellations.  Please contact us via email if you have a problem with an order.  (Do not direct message us through social media regarding order questions, we may miss it). If a shipment arrives damaged, please contact your local post office immediately.  Please contact us with any order problems or discrepancies within 3 days of receipt of the order.  Products damaged in shipping will be replaced, we will need a photo of the box and the damaged merchandise.

Why are DHD cutters white?
I didn't want them to clash with the packaging, ha!  As an artist, I know that if they were colored, I'd get tired of that color quickly and want to use a different color.... which causes all sorts of problems.  This way they don't clash with the packaging and at the trade shows, they will all be uniform in their pretty packaging.  

We have 2 different styles of cutter profiles
Our cutters are finely crafted with rounded handles for comfort, and are reinforced with extra thickness at the handle.  Our older cutters are fully tapered in one smooth profile up the entire edge of the cutter, which results in a sturdier cutter.  They smoothly taper down to a fine edge for a precise, clean cut.  Our newer cutters have a "stepped edge" for the cutting edge.  We changed the profile in order to have a smoother, more rounded handle, and it will take time to change the profile on all of the older cutters, so for the moment we have 2 different profiles.  Both work great!

Our cutters are 3d printed with food safe PLA (using stainless steel nozzles) for food safety.  On some of our plaque cutters that have sharp points on the handle, we have added an extra "circle" on the points on the handle so they don't hurt your hands when cutting dough with them.  These extra "circles" do not show up on the cutting edge, they are just on the handle where it contacts your hand.

Cutter Sizes
We are working on additional sizes for most of the cutters on the site, and will be adding those as they are completed.  If you have a particular cutter you are wishing for in a different size, please drop us an email at [email protected] with those suggestions, and we'll factor in your requests as we are working on the additional sizes.  When we add additional sizes, they will show up under the cutter options section as "Small, Medium, Large, Etc.".    The various sizes are listed in the description.  Thank you so much for your patience!